Return & Refund Policy

Last updated: 22 April 2026

At Evelyn & Rose Mount Beauty, we want you to feel confident when ordering from us. Please read our return policy carefully before making a purchase.

Returns

Return Period

You have 30 days after receiving your order to request a return.

If more than 30 days have passed, we are unfortunately unable to offer a refund or exchange.

Return Conditions

To be eligible for a return:

The product must be unused
The product must be in original condition
The product must be in the original packaging

For hygiene-related products, items must be clean and unused before being returned.

Exceptions

For hygiene and safety reasons, certain items cannot be returned, including:

Personal care products
Intimate or hygiene-sensitive items
Opened or used products

Starting a Return

To request a return, please contact us at:
support@evelyn-rose.com

Include the following:

Your order number
Reason for return
Photo of the product (if damaged or incorrect)

Our support team will guide you through the next steps.

Important Return Process

Before approving a return, we aim to find a fast and convenient solution.

In many cases, we may offer a partial refund while you keep the product:

First offer: up to 10% refund
Second offer: up to 20% refund
Final offer: up to 30% refund

If these options are not accepted, a return request may be approved.

Refunds

Procedure

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 14–30 days.

Delayed Refunds

If you have not received your refund:

First check your bank account
Then contact your payment provider

If the issue remains, contact us at:
support@evelyn-rose.com

Costs

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Returns must be sent to our international warehouse, and the cost is approximately $40 AUD.

We strongly recommend using a tracked shipping method, as we are not responsible for lost returns.

Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately.

We will provide an appropriate solution, such as a replacement or refund where applicable.

Order Cancellation

Orders cannot be cancelled once they have been placed.

Our system processes orders immediately to ensure fast fulfillment.

If you no longer want the product, you must wait until delivery and follow the return procedure.

Contact

If you have any questions about this policy, please contact us at:
support@evelyn-rose.com